Department: Audience Services Reports to: Customer Service Manager Classification: Part Time
Summary: ACT seeks an individual to join our ticket office team to maintain ACT’s excellent customer service while assisting patrons with ticket sales, will call, and other duties.
Essential Duties and Responsibilities: • Processing ticket orders for individual sales, subscriptions and ACTPass membership • Maintaining ACT’s patron databases in Tessitura • Handling will call on performance nights • Representing ACT as the first line of contact for patrons
Qualifications: • High school diploma or equivalent • Strong customer service skills. Ticket office experience or other arts organization a plus • Computing skills: Microsoft Office, database management. Tessitura experience a plus • The ability to work evenings and weekends on a regular basis • A passion for theatre and the arts
To apply: This is a part-time position, 15-25 hours per week. The position will be open until filled. Please send a cover letter and resume to:
Scott Herman, Customer Service Manager email@example.com
Please include in the subject line: first and last name, as well as “Ticket Office Representative”
No phone calls or drop-ins, please
ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.