Marketing Manager

Annual Fund Manager


Ticket Office Manager

Marketing Manager

Department: Marketing & Sales

Reports to: Director of Sales and Marketing                  

Classification: Full Time/Hourly

Marketing Manager

Primary project manager for the marketing side of the ACTLab, ACT's partner program that supports new or smaller theatre companies with productions and new works. This includes establishing a relationship with partner artists, managing a high volume of communication schedules, overseeing promotional efforts, including digital and printed assets, and maintaining yearly and project budgets.

Works closely with the ACTLab Production Coordinator. Reports to the Director of Sales & Marketing to align marketing and communications strategies with revenue goals.

Primary Responsibilities:

  • Marketing management and media buying/ fulfillment for all ACTLab partner shows.
  • Create overall messaging for the ACTLab in general, and Lab partners.
  • Implements strategies to develop the best leads and target audiences for promotional campaigns from both internal and external segments.
  • Keep calendars of promotions and media schedules updated for each production
  • Manage all ACTLab graphic design projects (schedule design work, including ads, collateral, digital elements, etc)
  • Manage direct mailings (creative, printing, mailhouse) for ACTLab partners
  • Maintain invoices and show budgets for ACTLab productions (coding and submitting)
  • Use the Tessitura database to track inventory and sales progress to create reports for upper management, and adjust marketing efforts, as needed.

Additional Responsibilities:

  • Encore program coordination/ content & layout (with Marketing Department team) for Mainstage shows.
  • Identify and establish promotional partnerships to align ACT with targeted organizations to attract visibility and develop audiences.
  • Manage ACTPass membership outreach through quarterly calendars and email updates.
  • Updates to Wordpress website (copy and images)

Educational Background: Bachelor's degree in Marketing or Arts Management, preferred. 

Experience: Minimum five years' experience in Marketing, Communications or Arts Administration with balanced focused on project management. Previous time at arts/cultural non-profit organization with a large volume of programming.


  • Strong leader able to work collaboratively
  • Project management
  • Proficient in Office (Word, Publish, Excel, etc.)
  • Experience in Tessitura database preferred
  • Excellent communication and interpersonal skills (written and verbal)
  • Organized and attentive to detail with ability to juggle many priorities
  • Creative thinker and problem solver
  • Ability to remain current in Seattle's diverse community
  • Basic HTML understanding

To Apply:

Accepting applications through June 1, 2018 for a mid June start date. 
To apply, please send a current résumé and cover letter stating how your qualifications, experience, and goals are a match for this position to the Director of Sales & Marketing, 

Please include in the subject line: Your Last Name, Marketing Manager

Annual Fund Manager

ACT Theatre's Development Department seeks an energetic Annual Fund Manager to join our team. The Annual Fund Manager will oversee a comprehensive, strategic and integrated effort to build ACT Theatre's individual donor base, with particular attention paid to donors giving between $100-$1,499. You will develop and implement an annual plan that incorporates a range of strategies including annual direct mail and tele-funding appeals, upgrades, donor stewardship and special events.

Department: Development

Reports to: Director of Development

Classification: Exempt

Key Responsibilities: 

  • Manage ACT Theatre's annual fund individual donor acquisition, cultivation and stewardship through direct mail, online and tele-fund solicitations and communications.
  • Develop campaign branding and write copy for all ACT Partner program and Annual Fund activities, including direct mail appeals, e-marketing, web copy, stories and related copy for ACT programs, brochure copy, and acknowledgement letters.
  • Develop and implement a comprehensive strategy for cultivating, acquiring and stewarding current and potential individual donors.
  • Identify, qualify and attract individual annual donors into Actors and Producers Circle Levels of the ACT Partner program.
  • Manage process and collaborate with Major Gifts Manager, Associate Director of Development, and Director of Development on the annual fund solicitation strategies of trustees, campaign donors, high-end annual fund donors and prospective campaign or high-end donors.
  • Work within Tessitura database to develop reports, segment audience and analyze data and patterns. Use data to increase targeting and efficiency of message and strategy for unique constituencies.
  • Supervise the Development Coordinator, in project managing the donor gift entry and acknowledgement process, including donor benefit tracking, recognition and stewardship activities.
  • Develop strategic tele-funding activities, fully coordinated with ticket and subscription sales efforts. Manage outside vendor relationship; develop script, premium opportunities and fulfillment.
  • Work collaboratively with Marketing Department to develop and produce high-quality print and electronic materials.
  • Guide the Development Coordinator in producing annual donor stewardship events, including Opening Night Dinners, Tech Talks, and the Partner Backstage Tour.

Educational Background: 

Bachelor of Arts


  • 3 plus years of experience in nonprofit fundraising, with specific experience in individual giving and/or membership programs.
  • Strong, hands-on experience in event planning, especially donor-centric cultivation events.
  • Supervisory experience.
  • Experience as a volunteer at non-profit organization and/or a member of a non-profit board a plus.
  • Active participation in Seattle's arts and culture a plus.


  • Passion for the performing arts.
  • Strong attention to detail
  • Strong writing, editing, and communication skills.
  • Excellent interpersonal skills, sound judgment and ability to maintain confidential information.
  • Ability to work independently, set priorities, and move multiple projects forward simultaneously is essential.
  • Expertise in MS Office and Tessitura.
  • This position is required to attend events throughout the year outside of business hours, including evenings and weekends.

To Apply: 

To apply, please send a current résumé, cover letter and references stating how your qualifications, experience, and goals are a match for this position to Clare Hausmann Weiand, Director of Development at This position will remain open until filled and until a diverse and qualified pool of candidates is identified.  

Please include in the subject line: Annual Fund Manager Position, Your Last Name

No phone calls, drop-ins, or physical mailings please.

ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.


Department: Production Costume Shop
Reports to: Costume Shop Manager (CSM)
Classification: Full Time Seasonal

Summary: ACT is seeking candidates to join our production team as a full-time seasonal Draper/Tailor. The Draper works with Costume Shop Manager (CSM), and Designer to create patterns facilitate construction and alteration of costume pieces necessary for each production.  Collaborates with Costume Shop Manager to assess the materials and labor needs throughout the season. Sets workroom construction standards and serves as a resource to guide the First Hand and Stitchers through the show builds.

Key Responsibilities:

  • Work with the CSM and Designer to fully realize artistic vision including fabric considerations and recommendations.
  • Draft, flat or drape patterns, cut, construct, and alter costumes in accordance with renderings or research provided by designer.
  •  Assemble build information including fabric yardage, notions lists, special tools, or show specific items and labor needs per garment and/or show build and discuss needs with CSM.
  •  Creative problem solver. Address concerns relating to garment structure, materials, or functional use of costume pieces and collaborate with Wardrobe head on any quick rigging logistics.
  • Take actor measurements and update measurement files.
  • Work with CSM to set timetable of and conduct costume fittings.
  • Convey notes and work tasks to First Hand and Stitchers to cut and construct proper fitting costumes.
  • Participates in the upkeep, cleanliness, organization of workrooms, costume storage, and fitting room. Uphold workroom safety by monitoring the maintenance of machinery, equipment, and tools for costume related work spaces. Maintain inventory of general materials and supplies.
  •  Flexibility during tech weeks to adjust schedule as needed to help address problems or concerns.

Required Experience:

  • Three years in a professional theatre as cutter/draper with five years costume construction in a professional theatre, OR equivalent pattern, draping, and sewing experiences.
  • Broad knowledge of theatrical costume construction techniques and supporting materials.
  • Working knowledge of costume history and costume construction techniques.
  • Time management, ability to organize, prioritize, or shift tasks when needed.
  • Ability to communicate clear instructions.
  •  Knowledge of Costume Crafts and fabric dye is a bonus.

Required Skills:

  • Understanding of theatrical design process.
  • Knowledgeable in construction of both men’s and women’s apparel.
  • Skilled in both flat patterning and draping on a dress form to create a pattern.
  • Skilled fitter with knowledge of working with all body types.
  • Ability to communicate labor estimates and work flow needs with CSM.
  • Ability to multitask and manage multiple projects simultaneously.
  • Knowledge of fabrics in both creating and maintaining costumes.
  • Creative collaborator that can maintain a helpful, positive attitude in times of stress.
  • Ability to Create or update excel templates relating to actor measurements and fabric/material needs.
  •  Ability to lift, push or maneuver up to 50-70 lbs. repeatedly either alone or with assistance from others.
  • Familiarity with Macs. Basic Word processing, Excel spreadsheets, Internet sourcing, email, and file sharing skills.

To Apply:
This position is accepting applications through June 15, 2018. To apply, please send a current résumé and cover letter stating how your qualifications, experience, and goals are a match for this position to Costume Shop Manager, Amanda Mueller at

Please include in the subject line: Your Last Name, Draper/Tailor Position
No phone calls, drop-ins, or physical mailings please.

ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.

Ticket Office Manager

Department: Audience Services/Marketing

Reports to: Associate Director of Sales

Classification: Exempt

Job Summary:

To effectively manage the Ticket Office operation, maximizing revenue from the sale of tickets and ensuring the highest standards of customer care is maintained. Provide excellent customer service to all theatre patrons, the visiting company and external ticket agencies; and ensure that all revenue generating opportunities are maximized. To motivate and lead the ticket office team by example on a daily basis by maintaining the highest standard of presentation; demonstrating a positive attitude; dealing promptly and professionally with all ticketing requests and providing excellent customer service to all patrons of the theatre.


Supervision of the Department

  • Assist and support box office staff in any of their job functions, as needed
  • Ensure positive and creative team environment within the department
  • Facilitate open communication with the supervisors and staff
  • Facilitate proper inter-departmental communications and organization
  • Ensure complete and satisfactory on-going staff training
  • Ensure appropriate staffing levels.
  • Recruitment and hiring staff/supervisors, ensure that hiring/disciplinary/termination standards follow all ACT guidelines.

Financial Performance

  • Prepare and manage an annual budget for the box office, in consultation with the Associate Director of Sales and Director of Sales and Marketing
  • Responsible for financial settlement and accountability of all revenues collected from ticket sales
  • Complete and distribute accurate daily ticket counts 
  • Responsible for scheduling and payroll control
  • Balancing and reconciliation of all ticket representation cash drawers
  • Organize department and financial information for participation in weekly management meetings

Other Responsibilities

  • Create, modify and maintain inventory for all ticketed events in a computerized ticketing environment (currently Tessitura)
  • Modify, maintain and update all customer database files
  • Along with Sales and Groups Manager, maintain front-end ticketing computer systems, duties and projects; including building discounts and dynamic pricing management
  • Develop and maintain superior customer service both in person and over the phones
  • Develop and maintain call center phone system, and keep current all phone menus and calendars of events 
  • Ensure an accurate and timely flow of show and general venue information both intra-departmentally, and to the general public
  • Assist with additional tasks as assigned by senior staff as needed
  • Some evening and weekend hours required.



  • Minimum of 2 years experience leading a team
  • Experience with CRM/Database Management Software, ticketing systems preferred
  • Excellent customer service and communication skills
  • High School Diploma


  • 3-5 years experience in Box Office/Ticketing Management
  • Experience with Tessitura
  • College Degree

The position will be open until filled. Please send a cover letter and resume to:

Heather Puri, Associate Director of Sales

Please include your first and last name, and "Ticket Office Manager" in the subject-line of your email.

ACT is dedicated to building a culturally diverse and equitable environment and strongly encourages applications from people of color and women.  This position will remain open until filled and until a diverse and qualified pool of candidates is identified.  Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

No phone calls, drop-ins, or physical mailings please.