CURRENT OPPORTUNITIES

Database Manager


DATABASE MANAGER
DepartmentSales & Audience Service
Reports to: Director of Sales & Audience Service
Classification: Salary

SummaryThe Database Manager is a power user of the Tessitura database. This staff member designs the path for how a performance is built, priced, promoted, tracked, analyzed, sold, and reconciled via all points of purchase through ACT’s primary database platform, Tessitura.

Key Responsibilities: (Database)

  • Provide high level consultation to ensure best practice Tessitura use for Marketing, Development, Education, Volunteer, Artistic, and Finance departments.
  • Upkeep and maintenance of the Tessitura database and software
  • Overseeing staff training in use of the database
  • Management of Tessitura remote access (RAMP)
  • Writing and running custom reports and queries
  • Providing support for data reporting issues
  • Creation of SQL stored procedures, tables and views for use in reporting and automated processes.
  • Monitoring of database integrity and implementation of protocols for data hygiene; including creating and keeping current  best practices documentation for Tessitura
  • Project management in reference to tessitura, including database upgrades

Key Responsibilities: (Marketing & Sales)

  • Build ticketing campaigns for Subscriptions, ACTPass Memberships, Single Tickets and all events with a ticket or reservation on the ACT Theatre calendar 
  • Work closely with ACT’s web development company to ensure proper function of the campaigns and purchase paths online
  • Implement dynamic pricing and zone mapping for all campaigns
  • Assure proper financial postings for ticket office transactions
  • Manage American with Disabilities (ADA) seating inventory and sales practice according to current Washington State & Federal Laws 
  • Assist the marketing and sales department  with reporting, analysis, proofing and other projections
  • Provide support for other department as needed and perform other duties as assigned

Educational Background: 

  • Bachelor’s Degree or higher required 

Experience: 

  • Previous experience in a constituent business arena (subscriber, membership, development, event management, etc.) a plus, especially in arts or Tessitura environment
  • Two to three years of experience working with or managing Tessitura, or a comparable CRM, financial, ticketing, and/or fundraising application(s)
  • Knowledge of SQL and SQL concepts, including views and stored procedures
  • Experience using Microsoft SQL Server and SQL Server Management Studio (SSMS)
  • Experience working with reporting software and utilities, including InfoMaker, SQL Server Reporting Services (SSRS), and SQL Server Business Intelligence Development Studio

Skills: 

  • To perform this job successfully, an individual should have knowledge of database software; internet software; order processing systems; spreadsheet software and word processing software, i.e., MS Word and Excel, and ticketing software (preferably Tessitura).
  • Read and interpret documents such as instructions, and procedure manuals
  • Write routine reports and correspondence
  • Solve practical problems and deal with a variety of situations at one time
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form

To Apply: This position is open until filled. To apply, please send a current résumé, salary requirements and cover letter stating how your qualifications, experience, and goals are a match for this position to: Jessica Howard, Director of Sales & Audience Services | Jessica.Howard@acttheatre.org 

Please include in the subject line: Your Last Name, Database Manager Position
No phone calls, drop-ins, or physical mailings please.
ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.
Posted: Jun 16, 2017


MARKETING MANAGER
Department: Marketing & Sales
Reports to: Director of Marketing & Sales
Classification: 40 hours per week with benefits
Summary: Primarily responsible for managing and executing the marketing and media strategy for ACT’s Mainstage productions and season subscriptions.  Reports to the Director of Sales & Marketing to align marketing and communications strategies with revenue goals for all of ACT’s sales portals and packages.
Primary Responsibilities:
  • Mainstage marketing management, including but not restricted to: direct mail, leads management,  media buying/ fulfillment, cross-promotions
  • Subscription campaign management, including brochure and direct mail campaigns, advertising, and all subscription communication
  • Manage and negotiate annual and show-by-show advertising contracts and sponsorships with media outlets
  • Implements strategies to develop the best leads and target audiences for promotional campaigns
  • Use the Tessitura database to track inventory and house counts, update patron accounts, and have a base knowledge of sales progress.
  • Create and maintain current webpages for Mainstage performances, subscriptions, and related events.
  • Maintain calendars of promotions and media schedules updated for each Mainstage production
  • Manage all graphic design projects (schedule design work, including ads, collateral, digital elements, etc)
  • Maintain annual department budget, with specific emphasis on the Mainstage show budgets (coding and submitting invoices, as well as assuring budget targets are met)
  • Encore coordination/ content & layout (with Marketing Department team)
  • Identify and establishes promotional partnerships to align ACT with targeted organizations to attract visibility and develop audiences.
  • Keen eye for branding, working with Marketing team to improve website and communications whenever possible.
Educational Background: Bachelor’s degree in Marketing or Arts Management, preferred.  
Experience: Minimum five years’ experience in Marketing, Communications or Arts Administration with balanced focused on project management and public relations. Previous time at arts/cultural non-profit organization with a large volume of programming. 
Skills: 
  • Strong leader able to work collaboratively
  • Project and publications management
  • Proficient in Office (Word, Publish, Excel, etc.)
  • Excellent communication and interpersonal skills (written and verbal)
  • Experience and comfort with speaking to the public and press
  • Organized and attentive to detail with ability to juggle many priorities
  • Creative thinker and problem solver
  • Volunteer management
  • Ability to remain current in Seattle’s diverse community
  • Knowledge of regional and national theatre
  • Basic HTML understanding
To Apply: Accepting applications through July 14, 2017 for an early August start date. To apply, please send a current résumé, salary requirements and cover letter stating how your qualifications, experience, and goals are a match for this position to:  Amy Gentry, Director of Sales & Marketing | amy.gentryacttheatre.org 
Please include in the subject line: Your Last Name, Marketing Manager
No phone calls, drop-ins, or physical mailings please.
ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.
Posted: Jun 22, 2017

ASSOCIATE DIRECTOR OF SALES
Department: Marketing & Sales
Reports to: Director of Marketing & Sales
Classification: 40 hours per week with benefits
Summary: To implement strategies that achieve ACT Theatre’s ticket sales revenue budget. The Associate Director of Sales is a close collaborator with the Marketing and Communications team, and oversees the Customer Service Manager, Tessitura Manager, and Ticket Office staff.
Primary Responsibilities:
  • Work in tandem with the Director of Sales & Marketing on the creation and communication of all marketing activities, as related to sales messaging and pricing.
  • Supervise a multi-department team, including the Tessitura Manager, Customer Service Manager, Telemarketing Services Manager, and supporting staff in the Ticket Office.
  • Establish models and principles for pricing and packaging all tickets.
  • Establish systems for maximizing revenues with demand-based and incentive-based pricing.
  • Develop and communicate sales objectives and performance standards that measure progress toward those objectives for all sales staff.
  • Provide daily, weekly, and monthly sales data and individual show pacing goals so that budget expectations and marketing plans can be continually adjusted to maximize audiences and revenue.
  • Oversee activities related to fulfillment of all subscription, membership, and single ticket orders for ACT’s productions, including daily ticket office operations across all venues, partnerships, and renter relations.
  • Work closely with Groups Manager to ensure successful campaigns.
  • Oversee telemarketing programs for outbound sales calling. Working with Marketing team on the message, and assigning price points and incentives that achieve the campaign goals.
  • Guide ACTLab partners in ACT’s approach to sales, ticketing, and service.
  • Create and implement strategies to ensure that each sales opportunity results in incremental revenues through cross-selling, up-selling, and round-up sales plans.
  • Provide data mining, migration, and attrition reports.
  • Make recommendations to the Tessitura Manager for the ongoing service and upkeep of the system for cost-effectiveness and achievement of institutional objectives as it relates to ticket and patron data.
  • Develop and communicate sales objectives and performance standards that measure progress toward those objectives for all sales staff. With guidance from the Director of Sales & Marketing, create and implement strategies to ensure that each sales opportunity results in incremental revenues through “cross-” and “up-” sales plans.
Educational Background: Bachelor’s degree required.
Experience: Seven(+) years of experience in sales and ticketing for the performing arts and/or live events
Skills:
  • Direct experience overseeing outbound sales operations
  • Proven leadership ability in managing a sales staff
  • A personable and collaborative spirit
  • Ability to establish systems for use by a large team of employees in several locations
  • Extensive knowledge of ticketing systems, with knowledge of Tessitura strongly preferred
  • Strong communication, management, analytical, and reporting skills
  • Impeccable attention to detail, excelling in organization and prioritization
  • Open and honest communication 
  • Project Driven, can do attitude 
  • Exceptional analytical knowledge 
To Apply: Applications will be accepted until the position is filled for an early August start date. To apply, please send a current résumé, salary requirements and cover letter stating how your qualifications, experience, and goals are a match for this position to:  Amy Gentry, Director of Sales & Marketing | amy.gentryacttheatre.org 
Please include in the subject line: Your Last Name, Associate Director of Sales 
No phone calls, drop-ins, or physical mailings please.
ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.
Posted: Jun 22, 2017