CURRENT OPPORTUNITIES

Customer Service Manager
Assistant Technical Director

Ticket Office Representative (Part Time)
Young Playwrights Program Adminstrator


CUSTOMER SERVICE MANAGER
Department: Sales & Audience Services 
Reports to: Audience Service Manager    
Classification: Full Time/Hourly

Summary: Oversee the day-to-day operations of the ticketing department from the daily sales to scheduling staff for daytime and evening operations. The Customer Service & Ticket Office Manager will ensure a hospitable, smooth, and efficient operation. Responsible for managing the daily sales and deposits, ticket account management and fulfillment, supervising and directing representatives in the proper use of the Tessitura database, and providing instruction for premium service.

Key Responsibilities:
•    Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Ticket Office personnel in customer service standards
•    Hire, train, schedule and supervise ticket office staff. Making sure that all staff is fully trained in handling customer issues and explaining policies regarding ticket sales
•    Supervise daily Ticket Office operations and maintain the daily checklist of responsibilities
•    Outbound contact to current and prospective patrons on occasion to secure ticket sales including subscribers, group ticket buyers, etc
•    Maintain high standard of accuracy within the database
•    Prepare, provide, and account for the cash made available to Ticket Office for ticket sales
•    Maintain documentation and training material on Ticket Office policies and procedures
•    Perform all duties listed for the Ticket Office Representatives
•    Assist with additional tasks assigned by senior staff or Marketing team as needed.

Educational Background:
•    Bachelor’s Degree preferred

Experience:
•    A highly motivated and energetic personality
•    Excellent interpersonal skills
•    Must express oneself clearly and concisely, both orally and in writing
•    Establish and maintain effective working relationships with other employees, the general public, performing artists and their representative
•    Three years’ experience in the field of Ticket Office administration, preferably in arts & entertainment ; or the equivalent in education, training, and experience, which would provide the necessary knowledge, skills and abilities.

Skills:
•    To perform this job successfully, an individual should have knowledge of database software; internet software; order processing systems; spreadsheet software and word processing software, i.e., MS Word and Excel, and ticketing software (preferably Tessitura).

To Apply: 
This position is open until filled. To apply, please send a current résumé and cover letter stating how your qualifications, experience, and goals are a match for this position to:

Jessica Howard
Director of Sales & Audience Services
Jessica.Howard@acttheatre.org 



Please include in the subject line: Your Last Name, House Manager Position

No phone calls, drop-ins, or physical mailings please.

ACT is an equal opportunity employer committed to diversity in all aspects of its programming and organization.

Posted: March 28, 2017



JOB DESCRIPTION: ASSISTANT TECHNICAL DIRECTOR

Department: Production

Reports to: Alyssa Byer – Production Manager

Classification: Full time / Seasonal 

Summary: The Assistant Technical Director works closely and collaborates with the Technical Director in drafting, scheduling, and overseeing the construction, load-in, and strike of all scenic elements for all ACT productions.


Key Responsibilities:
  • Assist the Technical Director with drafting and engineering of scenic elements, and the preparation of working drawings.
  • With the TD, determine staffing needs for the scene shop within the established production budget.
  • Supervise all scene shop personnel: managing daily and weekly progress on projects and overall project list.
  • Oversee the installation of all scenery.
  • Collaborate with Props Master, Scenic Charge Artist, and Stage Operations Supervisor to coordinate the progress of design elements through all shops in a timely, efficient, and safe manner.
  • Oversee the maintenance of tools, equipment, storage spaces, and physical improvements in shop.
  • Order and maintain inventory of hardware and supplies.
  • Attend production meetings and technical rehearsals as needed.
  • Provide support and guidance for the implementation of technical needs for ACTLab partnership productions. 
  • Collaborate with other departments to facilitate production support for special projects. 
Experience: 5 years professional theatrical experience, with a focus in scenery fabrication

Skills:

  • Extensive knowledge and experience in scenery construction techniques including carpentry, welding, automation control, stage rigging, lighting, and sound.
  • Thorough knowledge of scenic automation theory, system design, installation, and troubleshooting.
  • Ability to interpret and produce working drawings in drafting programs, including Vectroworks and AutoCAD.
  • Ability to manage staff in a fast-paced environment in which priorities can change rapidly, while facilitating efficient problem solving, creative thinking, and a spirit of collaboration.
  • Ability to lift, push, or maneuver up to 70 lbs. repeatedly either alone or with assistance from others.
  • High level of comfort climbing ladders and working in high places.
  • Ability to work long hours and manage an irregular schedule, including nights and weekends.

To Apply:
This position is open until filled. To apply, please send a current résumé and cover letter stating how your qualifications, experience, and goals are a match for this position to: production@acttheatre.org

Please include in the subject line: Your Last Name, Assistant Technical Director

No phone calls, drop-ins, or physical mailings please.

ACT is dedicated to the goal of building a culturally diverse and equitable environment and strongly encourages applications from diverse ethnicities, race, and backgrounds.

 

Posted March 24, 2017

 


TICKET OFFICE REPRESENTATIVE (Part Time)

Department:  Audience Services     

Reports to:  Customer Service Manager
Classification: Part Time

Summary: 
ACT seeks an individual to join our ticket office team to maintain ACT’s excellent customer service while assisting patrons with ticket sales, will call, and other duties.

Essential Duties and Responsibilities:
•    Processing ticket orders for individual sales, subscriptions and ACTPass membership
•    Maintaining ACT’s patron databases in Tessitura
•    Handling will call on performance nights
•    Representing ACT as the first line of contact for patrons

Qualifications:
•    High school diploma or equivalent
•    Strong customer service skills. Ticket office experience or other arts organization a plus
•    Computing skills: Microsoft Office, database management. Tessitura experience a plus
•    The ability to work evenings and weekends on a regular basis
•    A passion for theatre and the arts

To apply: This is a part-time position, 15-25 hours per week. The position will be open until filled. Please send a cover letter and resume to:

Scott Herman, Customer Service Manager
scott.herman@acttheatre.org

Please include in the subject line: first and last name, as well as “Ticket Office Representative”

No phone calls or drop-ins, please

ACT is dedicated to the goal of building a culturally diverse and equitable environment and strongly encourages applications from diverse ethnicities, race, and backgrounds.

Posted: Ongoing position post

YOUNG PLAYWRIGHTS PROGRAM ADMINISTRATOR

Department: Artistic/Education & Engagement
Reports to: Artistic Engagement Manager
Classification: This is a contracted position (August-March) with an average 50 hrs per month and an increase in commitment at the beginning and end of the program.

Summary:
ACT seeks an individual to become a member of the Artistic Department, support ACT’s Education and Engagement programs, with emphasis on the Young Playwrights Program.

Essential Duties and Responsibilities::

  • Serve as primary point-of-contact for classroom teachers, teaching artists, and schools. Ensure accurate tracking of payments, paperwork, and communications.
  • Coordinate with Teaching Artists including letters of agreement, payment, schedule, training, and regular meetings.
  • Collect student information and feedback via site visits and surveys. Aggregate the data for Development, Marketing, and archival purposes.
  • Facilitate the selection process for the Young Playwrights Festival and connect with partner companies for production of the selected pieces.
  • Work with Festival-bound young playwrights and their parents.
  • Project Manage the Young Playwrights Program Celebration, Young Playwrights Festival, and other events as needed.
  • Work closely with the Marketing Department to ensure programs have online visibility and physical collateral.
  • Assist in evaluating existing systems on an ongoing basis and develop methods to improve program, service delivery, and archives.
  • Assist with other Artistic, Education & Engagement programs as needed.
  • Dream and implement.

Experience & Skills:

  • Strong organizational, problem solving, and interpersonal skills required.
  • Background in theatre and/or education strongly preferred.
  • Knowledge of Microsoft Office Suite, In Design, and other office programs strongly preferred.
  • Experience as a Teaching Artist, a plus.
  • Creative and academic writing skills, a plus.
  • Curiosity in exploring ACT Theatre’s education programs a must!
  • A focus on inclusivity and social justice.

To Apply:
This position is open until filled. To apply, please send a current résumé and cover letter stating how your qualifications, experience, and goals are a match for this position to: angie.kamel@acttheatre.org

Please include in the subject line: YPP Administrator Position , Your Last Name

No phone calls, drop-ins, or physical mailings please.

ACT is dedicated to the goal of building a culturally diverse and equitable environment and strongly encourages applications from diverse ethnicities, race, and backgrounds.

Posted: Feb 22, 2017