CURRENT OPPORTUNITIES

Ticket Office Representative
Annual Fund Manager

TICKET OFFICE REPRESENTATIVE
Department: Audience Services/Marketing     

Reports to: Customer Service Manager

Classification: Part Time

Summary:  ACT is seeking candidates to join our ticket office team as a part-time Ticket Office Representative.  A Ticket Office Representative serves as an ambassador for ACT to patrons, serving them over the phone, in person, and via email.  Typical services to patrons include selling single tickets, subscriptions, ACTPass memberships, subscriber exchanges, knowledgably answering questions regarding performances and programming, and concierge services; all while providing excellent customer service.  Evening and weekend availability is a must for any candidate.  Computer proficiency and general office skills are required.  Previous experience with Tessitura, ticketing, and customer service are a plus.  This position reports to the Customer Service Manager as well as Ticket Office Assistant Manager and Ticket Office Leads.

Essential Duties and Responsibilities:

  • Processing ticket orders for individual sales, subscriptions,  ACTPass memberships, and exchanges
  • Maintain accurate data entry and best practices within patron database (Tessitura)
  • Reply to patron inquiries via email in a timely and thoughtful manor
  • Will Call service on performance dates (matinee and evening)
  • Represent ACT and our mission as the first line of contact with patrons
  • Attend and participate in Ticket Office staff meetings and other ACT special events, as scheduled
  • Complete side projects in a specified time line as assigned

Qualifications:

  • Enjoy proactively, politely, and calmly interacting with a variety of personalities in a fast-paced environment
  • Strong customer service skills; ticketing, sales, or other arts organization experience a plus
  • Be punctual and ready to work for each shift
  • Computing skills: Microsoft Office suite and database management; Tessitura experience a plus
  • Able to consistently work 15-25 hours per week
  • Ability to appropriately manage confidential information
  • Ability to multi task
  • Ability to communicate clearly; verbal and written
  • A passion for theatre arts and a genuine interest in working with the public
  • Possess a positive, caring, respectful attitude; sense of humor a plus

To apply: This is a part-time position, 15-25 hours per week. The position will be open until filled. Please send a cover letter and resume to: Marissa McKown, Customer Service Manager
: marissa.mckown@acttheatre.org.
Please include in the subject line: [your first and last name]  Ticket Office Representative.

ACT is dedicated to building a culturally diverse and equitable environment and strongly encourages applications from people of color and women. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.
No phone calls, drop-ins, or physical mailings please.


ANNUAL FUND MANAGER
Department: Development
Reports to: Director of Development
Classification: Exempt

Summary: ACT's Development Department seeks an energetic Annual Fund Manager to join our growing team. The Annual Fund Manager will oversee a comprehensive, strategic and integrated effort to build ACT Theatre’s individual donor base, with particular attention paid to donors giving between $1,000 and $5,000. You will develop and implement an annual plan that incorporates a range of strategies including annual direct mail and tele-funding appeals, upgrades, donor stewardship and special events.

Key Responsibilities: 

  • Manage ACT's annual fund individual donor acquisition, cultivation, and stewardship through direct mail, online, and tele-fund solicitations and communications.
  • Develop and implement a comprehensive strategy for cultivating, acquiring, and stewarding current and potential individual donors.
  • Identify, qualify, and attract individual annual donors into Encore and Producers Circle Levels of the ACT Partner program.
  • Manage, process, and collaborate with Major Gifts Manager and the Director of Development on the annual fund solicitation strategies of trustees, campaign donors, high-end annual fund donors, and prospective campaign or high-end donors.
  • Work within Tessitura database to develop reports, segment audience, and analyze data and patterns. Use data to increase targeting and efficiency of message and strategy for unique constituencies.
  • Develop campaign branding and write copy for all ACT Partner program and Annual Fund activities, including direct mail appeals, e-marketing, web copy, stories, and related copy for ACT programs, brochure copy, and acknowledgement letters.
  • Supervise the Development Coordinator, in project managing the donor gift acknowledgement process, including donor benefit tracking, recognition, and stewardship activities.
  • Develop strategic tele-funding activities, fully coordinated with ticket and subscription sales efforts. Manage outside vendor relationship; develop script, premium opportunities, and fulfillment.
  • Work collaboratively with Marketing Department to develop and produce high-quality print and electronic materials.
  • Guide the Development Coordinator in producing annual donor stewardship events, including Opening Night Dinners, Tech Talks, and the Annual Garden Party.

Educational Background: Bachelor of Arts

Experience:

  • Three+ years of experience in nonprofit fundraising, with specific experience in individual giving and/or membership programs. 
  • Strong, hands-on experience in event planning, especially donor-centric cultivation events. 
  • Supervisory experience.
  • Experience as a volunteer at non-profit organization and/or a member of a non-profit board a plus. 
  • Active participation in Seattle’s arts and culture a plus.

Skills: 

  • Passion for the performing arts.
  • Strong attention to detail
  • Strong writing, editing, and communication skills.
  • Excellent interpersonal skills, sound judgment and ability to maintain confidential information.
  • Ability to work independently, set priorities, and move multiple projects forward simultaneously is essential.
  • Expertise in MS Office and Tessitura.
  • This position is required to attend events throughout the year outside of business hours, including evenings and weekends.

To Apply: Please send a current resume, cover letter, and references stating how your qualifications, experience, and goals are a match for this position to Clare Hausmann Weiand, Director of Development at clare.hausmann@acttheatre.org

. Open until filled.

IN THE SUBJECT LINE please include your last name, "Annual Fund Manager Position" 

ACT is dedicated to building a culturally diverse and equitable environment and strongly encourages applications from people of color and women.  This position will remain open until filled and until a diverse and qualified pool of candidates is identified.  Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

No phone calls, drop-ins, or physical mailings please.

Posted Aug 3, 2017